Shipping & Returns

 
 

Items could be shipped separately, depending on what’s bought. Locally produced items by me are shipped once a week on Monday.

Other items are made to order via my production partner Printful which would take 5-10 business days.

Both domestic and international orders include a tracking number.

Shipping Domestic

Standard shipping is a flat rate of $8 and includes tracking.
Express shipping is $12.00.

Domestic orders over $85 will receive free standard shipping, which is automatically processed during check out.

Please note that the express part of express shipping only occurs after the item has been posted.
Keep reading to see processing times for orders.

Shipping International

Items can be shipped internationally and is a flat fee of $20. Estimated time of arrival is subject to change, but should be around 14 – 21 days with standard shipping. Please note that some countries may charge additional custom fees. These fees are the sole responsibility of the receiver.

How often do you ship orders?

Items are shipped once a week, usually on Mondays.

Returns

We do not offer change of mind exchange or refund for body items (shirts, jewelry, cap, etc) due to health and hygiene reasons. If, by stroke of bad luck you find a piece faulty or broken, please contact us and we will try our best to figure out the best outcome.

If you aren’t completely happy with your purchase, you are eligible for a return and a full refund minus shipping costs. Please notify us within 7 days of receiving your items and return to us within 14 days to receive your refund. You will need to pay for the cost of the return shipping.

Items must be unused and in original packaging.

Please note that colour differences are not considered a fault. If you wish to return an item as you are unhappy with the colour, please follow the general return/exchange policies.

Please notify us by email at hello@angelkein.com stating item details. Please allow 3 business days for your return to be processed.

If I’ve put in the wrong address, can I have a refund?

Unfortunately we cannot take responsibility for the input of incorrect addresses, as an independent illustrator I can't afford to do so. Please check your address when placing your order and you can do so afterwards on your order confirmation.If you realise that you've entered the wrong address, please email us ASAP and we will do our best to rectify the error if we can.